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Biolage Ultra Hydrasource Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Biolage Ultra Hydrasource Litre Duo is the professional 1-litre shampoo and conditioner for very thick, dry, or coarse hair — an intensified version of the Hydrasource system with an ultra-concentrated aloe vera moisture complex that deeply penetrates thick strands and delivers lasting hydration that regular hydrating shampoos can't reach, at Canada's lowest price.
What's Included
• Biolage Ultra Hydrasource Shampoo — 1 litre (1000ml)
• Biolage Ultra Hydrasource Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 38% vs buying two regular-size bottles — thick hair uses significantly more product per wash, making the litre the practical daily format
• Thick dry hair needs daily intensive moisture — the litre supports that commitment
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 2–3 months for very thick, long hair with daily use
About Biolage Ultra Hydrasource
Biolage Ultra Hydrasource is the intensified version of the Hydrasource system, designed for hair that regular moisturising shampoos simply can't reach — very thick, coarse, or over-dried hair where moisture needs to penetrate further and last longer than standard hydration formulas can deliver. The ultra-concentrated aloe vera complex provides a significantly higher dose of botanical moisture actives, making it effective even for the thickest and most resistant hair types.
Key Ingredient
Ultra-concentrated aloe vera moisture complex — a higher-potency version of Hydrasource's botanical moisture system, formulated to penetrate very thick hair fiber and deliver lasting hydration where standard formulas can't reach. Intensive conditioning base — rich emollients that coat and seal the cuticle of thick, coarse hair after moisture delivery.
Best For
• Very thick, dry, or coarse hair needing intensive daily hydration
• Hair that feels rough and unmanageable even after using standard moisturising products
• Thick natural or textured hair in need of daily professional-level moisture
• Post-colour thick dry hair that has lost moisture from oxidative services
• Anyone whose thick hair doesn't respond adequately to regular hydrating shampoos
Available at Zennkai — Canada's lowest professional price on Biolage. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Biolage collection at zennkai.com/collections/biolage.