FREE SHIPPING ON ALL ORDERS OVER $50*
Biolage Clarifying & Detangling Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Biolage Clarifying & Detangling Litre Duo is the professional 1-litre clarifying shampoo and detangling conditioner for hair and scalp that have accumulated product buildup, hard water mineral deposits, or excess oil — delivering a thorough scalp reset and deep cleanse that restores vibrancy and manageability, while the detangling conditioner restores softness after clarifying, at Canada's lowest price.
What's Included
• Biolage ScalpSync Clarifying Shampoo — 1 litre (1000ml)
• Biolage Hydrasource Detangling Solution — 1 litre (1000ml)
Why Buy the Litre Size
• Save 38% vs buying two regular-size bottles — clarifying is essential for all hair types in Metro Vancouver's mineral-rich water environment
• Vancouver hard water deposits calcium, magnesium, and copper on the hair fiber — regular clarifying removes the buildup that blocks all other products from working
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 3–4 months with use 1–2x per week as part of a rotation with regular shampoo
About Biolage Clarifying & Detangling
Clarifying and buildup removal is one of the most impactful — and most overlooked — steps in any hair care routine. In Metro Vancouver specifically, hard water mineral deposits accumulate on the hair shaft over weeks of washing, creating a film that blocks hydrating and repairing products from penetrating the hair fiber. The Biolage Clarifying system removes this mineral film and product residue, restoring the hair's ability to absorb and benefit from everything else in your routine.
Key Ingredient
Clarifying complex — concentrated cleansing actives that remove product buildup, hard water mineral deposits, silicone residue, and excess sebum without stripping the hair's natural moisture. Detangling conditioner — a lightweight post-clarifying conditioner that restores softness and manageability after deep cleansing.
Best For
• All hair types for monthly scalp and hair resets
• Metro Vancouver clients managing hard water mineral buildup on hair
• Hair that feels product-weighed or lacks response to conditioning products
• Clients using silicone-containing styling products who need periodic buildup removal
• Scalps prone to oiliness or dandruff that benefits from regular deep cleansing
Available at Zennkai — Canada's lowest professional price on Biolage. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Biolage collection at zennkai.com/collections/biolage.