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Goldwell Rich Repair Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Rich Repair Litre Duo pairs the two daily essentials of Goldwell's repair routine in the most economical format available — a full litre each of the Rich Repair Restoring Shampoo and Rich Repair Restoring Conditioner, sized for consistent, uninterrupted use on dry and damaged hair that needs a reliable system rather than occasional intervention. The shampoo cleanses with IntraLipid technology and FadeStop formula to gently remove buildup while replacing lost lipids and protecting colour vibrancy at every wash. The conditioner follows with the same IntraLipid core to regenerate the inner hair structure, instantly improve combability, and restore the natural elasticity that heat styling and chemical services deplete over time. Amodimethicone seals the cuticle in both formulas for lasting smoothness and shine, and Willow Bark Extract in each product prevents the product and mineral buildup that compounds dryness and dullness — particularly relevant in Metro Vancouver's hard water environment.
What It Is
The complete Goldwell Rich Repair daily system in 1L professional sizes. Restoring Shampoo cleanses with IntraLipid + FadeStop to repair and protect colour at every wash. Restoring Conditioner instantly improves combability and restores elasticity with IntraLipid and Hydrolyzed Keratin. Both formulas are vegan, paraben-free, gluten-free, and colour-safe.
Hair Concerns
- Damage & Repair
- Breakage
- Color-Treated
- Dryness
- Best Value
Key Benefits
- IntraLipid technology runs through both the shampoo and conditioner — the lipid-replacement complex works progressively with each wash and condition cycle to regenerate the inner hair structure, with results compounding over time as depleted lipids are consistently replenished.
- FadeStop formula in the shampoo protects colour vibrancy at the cleansing stage — reducing the oxidative and mechanical colour fade that occurs during every wash, making the duo the most practical daily system for colour-treated hair that is also dry or damaged.
- The 1L professional size of each product supports the consistent, uninterrupted use that structural repair requires — damaged hair responds to routine rather than to one-off treatments, and the litre format removes the friction of running out mid-treatment cycle.
Highlighted Ingredients
What Else You Need to Know
For dry, damaged hair
Fragrance
Warm floral with soft powdery notes
How to Use
Use as daily wash + condition system.
FAQ
Is the Rich Repair Litre Duo sulfate-free?
No — the shampoo contains Sodium Laureth Sulfate (SLES). The conditioner is sulfate-free. If a fully sulfate-free system is required, the shampoo is not suitable.
Is this duo suitable for color-treated hair?
Yes — both products are colour-safe and the shampoo includes Goldwell's FadeStop formula specifically to protect colour vibrancy at every wash. The IntraLipid technology also repairs the damage that colour services cause to the inner hair structure.
How long will 1L of each product last?
For daily use on medium-length hair, 1L of shampoo typically lasts 3–4 months and 1L of conditioner 4–5 months, depending on hair thickness and application amount. The litre sizes are significantly more economical per ml than the 300ml retail sizes.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Darmstadt, Germany since 1948 · KAO Salon Division pro brand · PETA-certified vegan Dualsenses + StyleSign + Marine Bamboo Tech